Seller Operations Services

2.8

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Job Description

Manage a portfolio of sellers with the goal of improving the seller operational experience
Ensure seller operational metrics are consistently met and partner with sellers to address gaps
Serve as an escalation point for all operations-related seller concerns and ensure they are addressed
Identify the drivers of key operational issues across sellers and develop improvement plans
Visit seller sites (e.g., warehouses) to assess seller’s operations and tailor recommendations
Educate sellers on operations best practices, Shopee policies, guidelines and processes

Requirements

Bachelor’s degree in any course with excellent academic background
Experience in operations, key account management, or customer-facing roles
Demonstrated ability to mobilize stakeholders
Self-starter, highly resourceful, “hands-on” background; strong problem solving skills
Excellent verbal and written communication skills

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