JOB TITLE: Fraud Supervisor/ Fraud Senior Analyst
WORK SET UP: Onsite at Taguig, Uptown Bonifacio Tower 3
WORK SHIFT: Night shift
Skills And Qualifications
Fraud profile
4-year college graduate, any course
With at least 3 to 5 years of relevant experience
QA experience is not required - project will upskill internally
With at least 1 year of supervisory experience
Amenable to work full onsite at Taguig, Uptown Bonifacio Tower 3
Other Details
Open for those applicants who are currently in the Philippines and already have the right to live and work in this country are eligible for this role
Should not be a job hopper who only works for less than a year per company
Must not have an active or recent application with Accenture
Responsibilities
Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
Navigates through a computerized data entry system or other relevant applications.
Manage documentation of all call information according to standard operating procedures.
Undertakes all compliance and regulatory training in line with company requirements.
Accountable to keep up with process-related learnings/training and meet performance standards set by the business.
Fraud Analyst
Metro Manila, Philippines
Fraud Analyst
Taguig, National Capital Region, Philippines, Philippines
Fraud Analyst
Manila, National Capital Region, Philippines, Philippines
Fraud Analyst
Metro Manila, Philippines
Fraud Analyst
Metro Manila, Philippines
Fraud Analyst Manager
Metro Manila, Philippines
