Discover your 100% YOU with MicroSourcing!
Position: Customer Service Representative (Patient Transport Dispatch)
Location: Harton Corporate Center, Baclaran Parañaque
Work setup & shift: Onsite | Shifting Schedule
Why join MicroSourcing?
You'll have:
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Service Representative specializing in patient transport coordination, you will:
Management and Supervision
- Manage crews in patient movement, transport, and best clinical outcomes in accordance with contractual expectations and KPIs.
Administration & Dispatch
- Coordinate call taking from customers and subsequent booking procedures.
- Plan and dispatch bookings to maximize the efficient use of resources.
- Accurately book and enter patient transport data into the WM1 Booking system.
- Work with rosters to ensure the most efficient crewing configurations.
Reporting & Compliance
- Provide daily caseload reports and data for reports required by stakeholders.
- Escalate and document customer complaints, queries, excessive delays, or other noteworthy incidents.
- Comply with call taking, dispatch procedures, and company/customer contractual KPIs.
- Adhere to Wilson Medic One and Wilson Group HSE Policies and Procedures.
General Duties
- Adhere to and be a role model of the Company values and policies.
- Take reasonable care of the health and safety of yourself and others, and report hazards or risks to your manager.
What You Need:
Non-negotiables (Top 4 Core Requirements)
- Language Proficiency: Very good level of verbal and written English communication skills.
- Technical Skills: Very good level of computer literacy with a minimum typing speed of 30 wpm.
- Soft Skills: Strong problem-solving and negotiation skills.
- Flexibility: Demonstrated stress tolerance and flexibility to work varied hours, including holidays, weekends, and shifting schedules.
Preferred Skills & Qualifications
- Strong computer literacy in Microsoft Office (Word, Excel).
- Experience in a Dispatch, front-of-house contact center, or call center environment.
- Experience dealing with allied health professionals at both a clinical and administrative level.
- Excellent attention to detail, organizational skills, and a strong commitment to succeed with a hands-on approach.
- Strong interpersonal skills with the ability to direct resources and staff in a positive environment.
- Independence in day-to-day activities while maintaining clear communication with direct reports on progress.
- Ability to represent Wilson Medic One in a professional manner to customers and key industry stakeholders.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/ Terms & conditions apply
