Provide real-time operational support for CounselLik
Logs in invoices using information provided on the legal invoices in compliance with the designated format for each client
Clean up invoices: edits and corrects scanned invoice output using Microsoft Word; re-formats and submits properly re-formatted charges to the corresponding LNEI e-billing product; maintains knowledge of acceptable invoice formats by product and by client; troubleshoots missing invoice information (e.g., no billers, no dates, no hours, etc.) and other invoice formatting-related issues; uses judgment to determine whether an invoice can be cleaned up or should be routed for outreach or return to the service provider
Cater to requests and queries from clients or customer support through the paper-processing mailbox.
Provide real-time operational support for CounselLik
Meets or exceeds established invoice production requirements for quality and quantity
Troubleshoots and suggestions to enhance LNEI’s e-billing products and related internal processes
Monitor reporting tools and interact with internal management to ensure compliance with contractual SLAs.
Other duties as assigned
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