Job Summary
The Facilities Compliance and Technical - Associate Manager responsible for ensuring uninterrupted facility operations across 24/7 delivery centers while maintaining strict compliance with regulatory, safety, and client-specific requirements. This role ensures high availability of critical infrastructure (power, HVAC and FDAS) to meet service level agreements (SLAs) and business continuity standards.
Key Responsibilities 1. Compliance & Regulatory Management
- Ensure full compliance with local regulations, fire safety codes, occupational health & safety standards, and environmental requirements.
- Manage statutory permits, certifications, and audits (e.g., fire systems, building occupancy permits, business permits).
- Support compliance requirements tied to client contracts and data security standards (e.g., ISO, SOC, PCI if applicable).
- Conduct routine compliance audits and ensure corrective actions are completed.
2. 24/7 Facility & Technical Operations - Oversee round-the-clock operations of critical facility systems:
- Power systems (UPS, generators, ATS)
- HVAC systems (precision cooling for server rooms and floor comfort)
- Electrical and lighting systems
- Ensure zero to minimal downtime, supporting BPO operational SLAs.
- Lead preventive and predictive maintenance programs with minimal disruption to operations.
- Monitor building management systems (BMS) and critical alarms.
3. Business Continuity & Risk Management
- Support Business Continuity Planning (BCP) and Disaster Recovery (DR) readiness.
- Ensure backup power systems and redundancy measures are fully operational at all times.
- Conduct regular emergency drills (fire, evacuation, system failure).
- Identify operational risks impacting service delivery and mitigate proactively.
4. Safety & Workplace Environment
- Maintain safe, ergonomic, and productive work environments for large employee populations.
- Ensure compliance with HSE standards and corporate safety policies.
- Oversee workplace readiness including seating layouts, occupancy compliance, and emergency exits.
- Manage pandemic or workplace health protocols if required.
5. Vendor & SLA Management - Manage third-party vendors for:
- Security services
- Housekeeping
- Technical maintenance (HVAC, electrical)
- Ensure vendors meet SLAs aligned with BPO operational requirements.
- Evaluate vendor performance, cost efficiency, and compliance adherence.
6. Project & Capacity Management
- Support seat expansion, workspace reconfiguration, and new site launches.
- Manage fit-outs, renovations, and facility upgrades without impacting operations.
- Lead infrastructure scaling to support ramp-ups and new client programs.
- Implement energy efficiency and cost-saving initiatives.
7. Stakeholder & Client Coordination
- Coordinate with operations, IT, HR, and client stakeholders on facility requirements.
- Support client audits (facility-related aspects).
- Ensure facility readiness for client visits and audits.
- Act as escalation point for critical facility issues affecting production.
8. Team Leadership
- Lead facilities engineers, technicians, and shift teams.
- Manage 24/7 staffing schedules and on-call support.
- Drive training programs and technical skill development.
- Foster a high-performance, responsive support culture.
Qualifications & Requirements Education
- Bachelor’s degree in engineering - Electrical
Experience
- 3 - 5 years in facilities management, preferably in BPO, IT parks, or mission-critical environments
- Experience supporting 24/7 operations
- Strong exposure to compliance, audits, and technical systems
Skills & Competencies
- Strong knowledge of critical infrastructure (UPS, DG, HVAC)
- Understanding of BPO operational requirements and SLAs
- Familiarity with compliance standards and audits
- Strong crisis and incident management skills
- Vendor and contract management expertise
- Proficiency in BMS, CMMS, and reporting tools
- Excellent stakeholder management skills
Preferred Certifications
- IOSH - SO2, SO3 (Safety)
- PCO - PH
- ISO/Internal Auditor Certifications (optional)
Key Performance Indicators (KPIs)
- Facility uptime (target: near 100% for critical systems)
- SLA adherence (no disruption to operations)
- Compliance audit success rate
- Mean Time to Repair (MTTR)
- Safety incident rates
- Energy consumption efficiency
- Vendor SLA performance
Work Environment
- 24/7 BPO delivery center environment
- On-site presence required with flexible hours/on-call support
- High-pressure environment aligned with client delivery timelines
