Customer Service Representative. Healthcare & Financial Associate.

2.9

Job Type   /   Job Level

Full-time   /   Senior Manager

Company Location

Philippines

Description

Provide exceptional customer support to clients through various channels, including phone, email, and chat.
Assist customers with inquiries related to healthcare and financial services, ensuring accurate information is delivered.
Resolve customer complaints efficiently and professionally, maintaining a high level of customer satisfaction.
Collaborate with internal teams to enhance service offerings and improve operational processes.
Record and document customer interactions and transactions accurately in the database.

Requirements

Educational Qualifications: Bachelors degree in a relevant field preferred.
Experience Level: 58 years of experience in customer service, particularly in healthcare or financial services.
Skills and Competencies: Strong communication and interpersonal skills.
Skills and Competencies: Proficiency in using customer service software and CRM systems.
Qualities and Traits: Empathetic and patient attitude towards customers.
Responsibilities and Duties: Ability to work under pressure and manage multiple tasks efficiently.

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