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Technical Support Specialist WIX

First Datacorp

2.9

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Philippines

Workplace IT Support
Assist in handling user inquiries and basic troubleshooting
Provide guidance on M365 tools and IT services
Support IT Service Desk escalation when needed
Digital Communication & Campaign Support

Assist In Development Of

IT advisories
Awareness campaigns (e.g., password, WFH readiness, productivity tools)
Coordinate dissemination via appropriate channels
Content Creation (Canva/Powerpoint, etc.)

Design

Infographics
Posters
Announcements
Ensure alignment with organizational branding
Information Gathering & Reporting
Collect user feedback and service data
Support surveys and information campaigns
Prepare monitoring reports (engagement, requests, compliance)
Administrative Support

Assist In Documentation And Tracking

Requests
Communications
Campaign activities
Coordinate with procurement/admin teams as needed

Minimum Qualifications

Minimum of two (2) years relevant experience in any of the following:

Workplace IT Experience (WIX) / End-user IT support
Digital user support or IT customer experience
Communication support for IT advisories or campaigns
Basic troubleshooting (hardware, software, connectivity)
Microsoft 365 environment (Outlook, Teams, SharePoint, OneDrive)
Basic understanding of ITSM processes (incident/request handling)
Basic knowledge of Layout and design principles & Visual storytelling and branding
Basic Excel skills (tracking logs, reports, dashboards)

Jobs in Philippines » Jobs in Metro Manila » Technical Support Specialist WIX

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