Discover your 100% YOU with MicroSourcing!
Position: Member Support Officer Accelerators
Work setup: Hybrid | Day shift
Location: Eastwood, Quezon City
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Job Summary
This role is focused on addressing member enquiries, setting up new accounts (Digital Marketing Hub and Connective Property Tools), identifying retention opportunities, and delivering an excellent customer experience for members accessing Connective's product portfolio, including Digital Marketing Hub, Connective Property Tools, and My Website.
The Customer Service Support is a cross-functional role that interacts with internal and external stakeholders. With a focus on enhancing the customer experience, this role acts as a liaison between our members and the product sponsor to provide information on our products and services, setting up new accounts, monitoring product usage, and resolving any issues that may arise.
Drivers of success include following communication procedures and guidelines, completing account set-ups efficiently, handling customer complaints, providing timely and appropriate solutions, and going the extra mile to engage customers and provide exceptional service.
- Tertiary education in Marketing or a related discipline (favourable)
- Excellent written and verbal communication skills
- Excellent phone manner
- Strong time management skills and the ability to plan and prioritise tasks
- Ability to think creatively, identify opportunities, and solve problems
- Strong interpersonal skills and the ability to engage and manage stakeholders
- The ability to work under pressure, multi-task, and meet deadlines within a fast-paced environment
- Self-motivated and customer orientated
- Team player balanced with the ability to work autonomously
- Analytical with strong attention to detail
- Logical and practical approach
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About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
