Cargo Padala Express Forwarding Services Corp
- Head Office, Pasay City
- July 6, 2026
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Job Description
- Manage and maintain relationships with assigned accounts to ensure customer satisfaction, loyalty, and long-term business partnership.
- Conduct regular customer visits, account reviews, and business meetings to understand customer requirements and strengthen engagement.
- Monitor account performance and shipment activity, ensuring repeat bookings and identifying opportunities for account growth.
- Provide customers with timely updates on company services, operational developments, promotions, and other relevant information.
- Address customer concerns, complaints, and service issues by coordinating with internal teams to ensure prompt resolution and service recovery.
- Develop and implement account retention strategies to minimize customer attrition and maximize customer lifetime value.
- Prepare account status reports, customer feedback summaries, and retention performance updates for management.
Job Summary
Location
Head Office, Pasay City
Work Type
Full-time
Division
Commercial and Sales Management
Job Requirement/s
- Bachelor's degree in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
- Preferably with experience in account management, customer retention, customer service, or sales.
- Strong relationship-building, negotiation, and communication skills.
- Customer-focused with the ability to manage multiple accounts effectively.
- Strong problem-solving and coordination skills.
- Proficient in Microsoft Office applications and CRM systems.
- Willing to conduct field visits and customer meetings as needed.
Job Level
Rank and File
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