To reach the fast resolution rate by coordinating and escalating to the respective team.
Troubleshooting and resolving customers concern within threshold via email or call.
Releasing of network fault advisory to all customers affected and escalating to internal teams.
Delivered the Incident Report, Fault History and Service Level Agreement report within the target time.
Developed a process improvement project for the team.
Must be a a bachelor's degree graduate.
Preferably new graduate or with at least 6 months to 1-year work related experience with BPO/ Telco Contact Centers. Fresh graduates are also encouraged to apply.
Academically competent and was active in school activities; and, or, held leadership position in school organizations
Willing to work in shifting schedules and work onsite in Makati
Articulate and can clearly present ideas to a variety of audiences.
