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🌟 We're Hiring: Service Delivery Specialist! 🌟
We are looking for an experienced and dedicated Service Delivery Specialist to join our team in Muntinlupa, Philippines. The ideal candidate will have a strong background in service delivery management, ensuring that our services meet the highest standards of quality and efficiency.
📍 Location: Muntinlupa, Philippines
⏰ Work Mode: Hybrid
💼 Role: Service Delivery Specialist
What You'll Do:
🎯 Monitor and control the implementation and maintain framework of best of breed
standards in Tech Services and IT Security.
📊 Coordinate across all the Tech Services service line.
🤝 Consistent communication, monitoring, and driving of the continuous
improvements for the managed Customers across all the services provided.
📝 Regular reporting and daily monitoring on activity, quality, and performance.
🔧 Monitor, analyze, and evaluate the operational performance of customer support
and the results of the indicators and propose action plans.
📅 Manage and control the expectations of the stakeholders within the region.
What We're Looking For:
✅ Minimum 10 years experience in Infrastructure delivery or IT services delivery
✅ Minimum 5 years experience in Services Delivery management
✅ Ticket Management and Critical Incident Management
✅ Network Layer – Switches, Firewalls, voip
✅ Public and Private Cloud – OnPrem, Azure, AWS, GCP (at least 2)
✅ OS/Cloud Maintenance & Monitoring/Utilization/Capacity
Ready to make an impact? 🚀 Apply now and let's grow together!
