About the Role
SmartScale360 is looking for a Property Management Specialist to support our U.S.-based property operations. You’ll handle daily property management tasks to ensure smooth operations and high-quality guest experiences.
This role is ideal for candidates with short-term rental or property operations experience who are proactive and thrive in a fast-paced environment.
Location: Remote
Salary: PHP 50,000/month + Performance Bonuses
Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits
Schedule: U.S. Hours
Key Responsibilities
- Manage guest communication across platforms (Airbnb, VRBO, direct bookings)
- Ensure timely, professional responses aligned with brand standards
- Handle escalated guest issues via phone, email, or messaging
- Proactively identify and resolve guest service gaps
- Coordinate guest-related operational requests, including:
- Pool heating requests
- Guest special accommodations
- Vendor coordination for cleaning and maintenance
- Monitor supply inventory and coordinate restocking needs
- Ensure listings are accurate and updated across all booking platforms
- Process guest refunds accurately and promptly
- Submit and track damage claims with insurance providers
- Maintain and improve operational workflows and SOP compliance
- Ensure consistent execution of property standards across all listings
- Identify inefficiencies and recommend process improvements
- Uphold high service standards and overall guest experience quality
- Perform administrative support tasks including data entry, tracking, record maintenance, and report updates
- Maintain organized documentation of guest concerns, resolutions, and operational activities
Tools
Experience with (or willingness to learn):
- Guesty
- Airbnb
- Vrbo
- Guesty Locks
- Guesty Accounting
- Slack
- Google Docs and Gmail
Required Qualifications
- 1+ year of property management or short-term rental experience
- Strong attention to detail and organizational skills
- Excellent written and verbal communication
- Proven ability to manage and lead remote teams
- Customer service mindset with problem-solving ability
- Ability to multitask and prioritize in a fast-paced environment
- High level of accountability and ownership
Work-From-Home Requirements:
- Device: Intel i5 + 8 GB RAM minimum
- 100 Mbps internet
- Backup device, internet, and power supply
