Customer Care Executive (CCE)
We are seeking a Customer Care Executive to join our team and provide excellent customer service support. The role involves handling customer inquiries, resolving concerns, and ensuring a positive customer experience across various communication channels.
Key Responsibilities
- Handle inbound and/or outbound calls, emails, or chat support.
- Assist customers with inquiries, complaints, and service-related concerns.
- Provide accurate information about products and services.
- Resolve issues efficiently while maintaining service quality standards.
- Record and update customer interactions in the system.
- Escalate complex issues to the appropriate department when necessary.
- Meet performance targets including quality, productivity, and customer satisfaction metrics.
Qualifications
- At least Senior High School graduate or equivalent (depending on company requirements).
- Good communication and interpersonal skills.
- Customer-focused and problem-solving mindset.
- Willing to work in shifting schedules if required.
Start Date: July 20, 2026
