Lattice Overview
There is energy here…energy you can feel crackling at any of our international locations. It’s an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality.
Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to achieve individual success within a “team first” organization, and if you believe you can contribute and succeed in a demanding yet collegial atmosphere, then Lattice may well be just what you’re looking for.
Job Description
Intern – System Operations & Automation (Zoho Desk / AI Integration)
- Documentation (AI-Assisted Knowledge Development)
Leverage modern AI tools (e.g., Claude, Microsoft Copilot, Cursor) to build high-quality, scalable documentation:
Enhance and maintain the Ticketing User Guide, including detailed walkthroughs for various layouts used by internal teams and external users.
Develop and improve training materials for the Employee Self-Service (ESS) portal, ensuring clarity and usability.
Maintain and continuously improve the Admin Wiki, ensuring all content is accurate, standardized, and easy to navigate.
Document new processes, workflow changes, and operational best practices to support knowledge transfer across teams.
Support ISO Audit Preparation Activities, Including
Ensuring documentation compliance and completeness
Organizing process documentation and evidence artifacts
Aligning system workflows with audit requirements and standards
Manage documentation versioning, changelogs, and release notes to track updates over time.
Explore AI-assisted documentation creation to optimize speed, consistency, and content quality.
- Operations Support (Hands-On System Administration)
Gain Real-world Experience Supporting Enterprise Systems And Daily Operations
Monitor and manage incoming inquiries via Zoho Desk Admin mailbox, ensuring proper triage and follow-up with relevant teams.
Convert requests into structured Zoho Desk Tasks, categorizing based on urgency, ownership, and business impact.
Support the Inventory Management System, including asset tracking, validation, and reporting.
Assist Applications Engineers With System-related Requests, Such As
Account updates and access configurations
Report generation and data validation
Minor system enhancements and updates
Provide first-level troubleshooting for internal users (form issues, access concerns, workflow clarifications).
Monitor queue health and SLA performance, identifying risks and escalating issues proactively.
- Development & Automation (Build, Improve, Innovate) 🚀
Work directly on automation, AI integration, and modern development practices:
Contribute To Zoho Desk And Zoho Flow Customizations, Including
Workflow automation rules
Assignment logic and ticket routing
Notification and escalation triggers
Assist in writing and testing Deluge scripts and custom functions to automate repetitive tasks.
Participate In AI-driven Initiatives, Such As
Enhancing ticket intake using AI-powered triage (e.g., LAIA / Copilot flows)
Automating field population and classification using intelligent agents
Support integration projects between Zoho Desk and external systems (APIs, webhooks, connectors).
Perform User Acceptance Testing (UAT) for new features and enhancements; document bugs, edge cases, and improvement opportunities.
Build small internal tools/utilities to improve operational efficiency (e.g., scripts, dashboards, automation helpers).
Learn and contribute to CI/CD practices, including safe deployment of automation and extensions.
Participate in the transition of Zoho Desk custom functions to GitHub-based version control, including:
Managing code repositories for workflows and scripts
Tracking changes through commits and version history
Supporting structured release management and rollback strategies
Gain exposure to modern DevOps practices, bridging system administration and software development.
Work with event-driven workflows and automation pipelines, understanding how enterprise systems interact in production environments.
- Additional Responsibilities (Collaboration & Growth)
Participate in team meetings, design discussions, and brainstorming sessions.
Track assigned tasks using project tools and ensure timely and transparent updates.
Proactively identify opportunities to improve workflows, documentation, and user experience.
Collaborate with cross-functional teams (IT, Applications, Web, etc.) on system enhancements.
Maintain strict confidentiality and data security standards when handling internal and customer data.
What The Intern Gains
Hands-on experience with enterprise ticketing systems (Zoho Desk)
Exposure to AI-driven automation and real-world system integrations
Practical skills in scripting, APIs, workflows, and DevOps practices
Experience supporting ISO audit readiness and compliance processes
Exposure to GitHub-based code management and version control workflows
Opportunity to contribute to high-impact automation and customer experience improvements
Additional Information
This position requires a successful background and reference checks and satisfactory proof of your right to work in:
Philippines
Lattice recognizes that employees are its greatest asset and the driving force behind success in a highly competitive, global industry. Lattice continually strives to provide a comprehensive compensation and benefits program to attract, retain, motivate, reward and celebrate the highest caliber employees in the industry.
Lattice is an international, service-driven developer of innovative low cost, low power programmable design solutions. Our global workforce, some 1,000 strong, shares a total commitment to customer success and an unbending will to win. For more information about how our FPGA, CPLD and programmable power management devices help our customers unlock their innovation, visit www.latticesemi.com. You can also follow us via Twitter, Facebook, or RSS. At Lattice, we value the diversity of individuals, ideas, perspectives, insights and values, and what they bring to the workplace. Applications are welcome from all qualified candidates.
