To respond to medical information queries/product quality complaints/general queries that may be received over the telephone call, email, fax etc.
Receive information, record, and report Adverse Drug Reaction in timelines (according to the regulations and to internal WI/SOPs) that may be received over telephone calls, email, fax etc.
Execute drug safety data management processes – a combination of call intake, call dialogue documentation, peer review, case follow-up.
Perform and support different activities as assigned – tracking various types of information and metrics, ongoing QC of defined process steps, training, reconciliation of data from multiple sources.
Assume responsibility for quality of data processed.
All other duties as needed or assigned.
Qualifications (Minimum Required)
Must be a Licensed Healthcare professional e.g. Nurse, Pharmacist, PT, Medtech, Radtech
1 year or more of voice call center experience
Experience working in US healthcare call center accounts
Comfortable working night shift and hybrid work setup in Greenhills, San Juan
Learn more about our EEO & Accommodations request here.
