Position Title: Lead Technician
Department: Facilities Management / Engineering / Operations
Position Summary: The Lead Technician provides technical leadership and hands-on expertise in maintaining building systems and equipment. This role oversees daily maintenance operations, leads a team of technicians, ensures compliance with safety standards, and maintains optimal building performance to support tenant satisfaction and asset value.
Main Responsibilities
- Multi-trade skills - electrical, mechanical, plumbing and carpentry.
- Manage day-to-day facilities operations by maintaining a world-class working environment to
create a wonderful workplace experience for its employees.
- Attend to general employee request, set-up, minor repair, AC adjustment, etc.
- Inspecting buildings to confirm safety standards, identifying, planning, and reporting major areas
needs for repair.
- Assist in special events within the office
- Assist with critical out-of-hours issues & participate as a key team member in responses to
emergency situations when necessary.
- Multi-skilled technician is expected to respond to a service call and make a determination if it can
resolve locally after obtaining the required parts and tools.
- Coordinate the repair with the FM team and/or local contractor.
- Multi-skilled technicians have technical knowledge, experience, maturity of the site maintenance
deliverables and can produce/handwrite shop drawings.
- Regular sites walk through inspection, documentation of faults found, reporting of faults,
recommendation to rectify faults, rectification, updating of status until closure of fault.
Service Delivery
- Coordinate with FM team and/or local contractor if can't be repaired locally by the handyman /
MST.
- Coordinates with Facilities Manager, fellow MSTs, coordinators, HK personnel, landlord personnel
and vendors to ensure that all tasks will run according to plan.
- Conduct daily walkthroughs to ensure a world-class working environment.
- Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer
service.
- Identify opportunities for improved operation and service excellence, making recommendations
for conduct site inspections and assessments to ensure all building procedures and performance
measures are always maintained and the provision of a safe workplace.
- Provide information and directions to vendors, facilities staff and other service providers as
required to ensure excellent coordination and execution of work, with minimal disruption.
- Provide events support, meeting and conference facilities as required.
- Other duties that may include but are not limited to equipment maintenance, landlord relations
and management of building access passes.
Client Relationship Management
- Comply with all requirements of the client contract and meet or exceed Key Performance
Indicators.
- Deliver an exceptional quality of service, as reflected by client feedback.
- Coordinate site operations in accordance with all agreed policies, procedures and contract scope
Required Qualifications:
Education And Experience
- High school diploma or equivalent required; technical certification or associate degree in a related field preferred
- 5-7 years of experience in building maintenance or facilities operations
- 2-3 years of supervisory or lead experience
- Experience with commercial building systems and equipment
Technical Skills
- Strong working knowledge of HVAC, electrical, plumbing, and mechanical systems
- Familiarity with building automation systems (BAS) and energy management
- Ability to read and interpret blueprints, schematics, and technical manuals
- Proficiency with CMMS software and basic computer applications
Certifications (Preferred)
- HVAC certification or EPA Universal CFC certification
- Electrical or plumbing license (where applicable)
- OSHA 10 or 30-hour safety certification
- CPR/First Aid certification
Competencies:
- Strong leadership and team management abilities
- Excellent problem-solving and troubleshooting skills
- Effective communication with diverse stakeholders
- Ability to prioritize multiple tasks and work under pressure
- Commitment to safety and quality standards
- Customer service orientation
