Workforce Supervisor

2.6

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Philippines

Key Responsibilities

Oversee daily scheduling, shift adherence, and intraday workforce adjustments to meet business demand.
Monitor real-time staffing levels, queue performance, and key operational metrics.
Analyze workforce trends, generate reports, and recommend actionable improvements.
Coordinate with Operations and WFM teams to address service level risks and gaps.
Coach, guide, and develop WFM analysts to ensure accurate execution of processes.
Support forecasting and capacity planning activities as needed.
Ensure compliance with workforce policies, tools, and reporting standards.

Qualifications

Proven experience in Workforce Management in a BPO or contact center environment.
Strong understanding of forecasting, scheduling, intraday management, and reporting.
Proficiency in WFM tools and advanced Excel/reporting functions.
Strong analytical, problem-solving, and decision-making skills.
Demonstrated leadership and stakeholder management capabilities.

Jobs in Philippines » Jobs in Davao, Davao Region, Philippines » Workforce Supervisor

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