Be part of a leading healthcare organization with dedicated professionals who support and deliver high-quality patient care through flexible staffing solutions and collaborative care environments.
The Opportunity
Play a key role in supporting multidisciplinary healthcare operations by coordinating appointments, managing case workflows, and delivering high-quality administrative support that ensures timely, accurate, and seamless service for patients and practitioners.
Why join us?
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
“ Working for the best client and loving what you do makes everything enjoyable at work.” - Senior Broker, ASW Philippines.
What You’ll Do
- Triage and action incoming cases (emails, voicemails, cancellations, reschedules)
- Handle basic scheduling tasks (appointments, diary updates, simple bookings)
- Process cancellations, reschedules, and updates within SLA timelines
- Manage inbound/outbound communication (calls, emails) with strong customer service
- Execute administrative tasks accurately (timesheets, service updates, documentation)
- Escalate complex cases to senior team members when needed
Key Criteria
- 2+ years admin / scheduling / coordination experience
- Strong attention to detail and accuracy in task execution
- Good communication skills (phone + email) for client interactions
- Ability to follow processes and complete tasks efficiently
- Basic time management and prioritization awareness
- Customer-focused mindset with high service orientation
- Proficient in Microsoft Outlook, Excel, Word, and familiar with PDF/TIFF formats.
Work setup:
- Manila (BGC, Taguig): 7:30AM – 8:00AM PHT start until 4:30PM – 5:00PM PHT, full onsite for the first 3 months for training
- Post training: Hybrid (3 days onsite, 2 days WFH)
