Accounts Receivable & Collections Officer
Tagline
Drive Cash Flow, Strengthen Customer Relationships, and Keep Business Moving Forward.
Job Overview
We are seeking a detail-oriented and proactive Accounts Receivable & Collections Officer to manage customer accounts, collections, payment allocations, and credit control activities. This role plays a vital part in maintaining healthy cash flow, minimizing outstanding debts, and ensuring customers operate within approved credit terms. The successful candidate will work closely with customers, sales teams, and internal stakeholders to resolve payment issues, maintain accurate records, and support efficient financial operations.
Key Responsibilities
Accounts Receivable & Collections
- Process daily banking transactions and allocate customer payments accurately.
- Monitor customer accounts, identify outstanding debts, and actively follow up on overdue payments.
- Manage debtor days and ensure customers remain within approved credit terms.
- Place overdue accounts on No Supply status and escalate issues in accordance with company credit policies.
- Maintain accurate customer account records and update customer notes as required.
- Process approved rebates, claims, and customer direct debit payments.
- Perform account reconciliations and investigate discrepancies.
- Manage Shopify and other online customer accounts.
- Conduct credit checks and assist with new customer account setup.
- Prepare commentary for aged debtor reports and provide regular updates to management.
- Liaise with customers to resolve payment issues, disputes, and account queries.
- Review and release orders placed on hold when appropriate.
- Manage additional payment terms and special arrangements on customer invoices.
- Assist with month-end closing activities and reporting requirements.
- Ensure compliance with company policies, procedures, and relevant financial regulations.
- Provide backup support to Accounts Receivable team members during periods of leave.
- Perform additional administrative and finance-related duties as required.
Collaboration & Customer Service
- Work closely with Sales and Customer Service teams to support smooth invoicing and payment processes.
- Maintain clear, timely, and professional communication with customers and internal stakeholders.
- Collaborate with team members to share best practices and improve customer service outcomes.
- Support and mentor junior team members when required.
- Actively contribute to a positive, collaborative, and high-performing team culture.
People & Culture
- Demonstrate a positive attitude and commitment to teamwork.
- Seek assistance when needed and provide support to colleagues.
- Show initiative and willingness to go above and beyond to achieve team objectives.
- Promote workplace health, safety, wellbeing, and company values in all activities.
- Adhere to the organization's Mission, Values, and Code of Conduct.
Requirements Qualifications & Experience
Essential Skills & Experience
- Proven experience in an Accounts Receivable, Collections, or Credit Control role.
- Strong understanding of accounts receivable processes and credit management.
- Basic knowledge of debt collection regulations and practices.
- Experience using ERP systems (Infor M3 experience is advantageous but not required).
- Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
- High level of accuracy, attention to detail, and data integrity.
- Strong communication, negotiation, and relationship-building skills.
- Ability to prioritize competing tasks and meet deadlines in a fast-paced environment.
- Strong analytical and problem-solving abilities with a proactive mindset.
Key Attributes
- Excellent organizational and time management skills.
- Customer-focused approach with strong interpersonal skills.
- High level of integrity, professionalism, and accountability.
- Ability to work independently and collaboratively within a team environment.
- Commitment to continuous improvement and delivering exceptional service.
Benefits
Why Join Us?
- Healthy, supportive, and conducive work environment (Great Place to Work⢠Certified for three consecutive years!)
- Work with an innovative company delivering cutting-edge solutions across multiple industries
- Lead a team in a fast-paced, high-growth environment
- Competitive salary with opportunities for career advancement
- Collaborative, forward-thinking work culture
- 21 leave credits plus all client-based holidays
- HMO coverage with dependent benefits
- Exposure to world-class leadership from both local and international supervisors
Ready to take your sales career to the next level? Apply now!
