E-Commerce Specialist

2.9

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Philippines

Key Responsibilities

Online Store Management
Create, update, and manage product listings (photos, descriptions, pricing).
Ensure accuracy and consistency of product information across all platforms (Shopee, Lazada, TikTok, company website, etc.).
Monitor inventory levels and coordinate with warehouse for stock availability.
Order Processing & Fulfillment
Process online orders accurately and on time.
Coordinate with warehouse/logistics for packing, shipping, and delivery updates.
Monitor courier performance and ensure timely dispatch of parcels.
Customer Service
Respond to customer inquiries, messages, and concerns across platforms.
Handle refund, return, and exchange requests in compliance with platform policies.
Maintain high customer satisfaction ratings.
Sales & Marketing Support
Support promotional activities, campaigns, and flash sales.
Assist in creating basic marketing content (captions, product highlights, simple edits).
Monitor competitor activities and propose improvements.
Reporting & Analytics
Track daily sales, traffic, and store performance.
Prepare weekly and monthly reports for management review.
Identify trends, issues, and opportunities for sales growth.
Coordination
Work closely with Accounting for payment reconciliation.
Coordinate with Operations and Marketing for product launches and campaigns.
Communicate with platform account managers as needed.

Qualifications

Bachelors degree in Business, Marketing, or any related field (preferred but not required).
Experience in e-commerce operations (Shopee, Lazada, TikTok Shop) is an advantage.
Strong organizational and multitasking skills.
Good communication skills (written and verbal).
Basic knowledge of Canva or simple photo editing is a plus.
Proficiency in MS Office/Google Workspace.

Key Competencies

Jobs in Philippines » Jobs in Pasig, National Capital Region, Philippines » E-Commerce Specialist

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