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Job Brief
Maintains business development and marketing content including proposal answers, content (people/project/collateral), and generates new content and deliverables. Identifies marketing / BD / sales process and systems best practices and provides related training/instruction and procedures. Coordinates across the business to create solutions and knowledge centers for intelligence sharing. Leverages data systems to support proposal strategy and business strategic planning efforts.
Duties & Responsibilities
Understands AECOM’s organisation structure; approach to knowledge management; and use of digital tools and repositories for collecting information relevant to pursuits and winning work.
Updates limited areas of data or content for AECOM’s libraries or systems as directed by senior personnel. Processes changes or edits following style guidance and meta data governance.
May perform direct knowledge management related tasks or requests for information from others. Assembles and organizes content for libraries of pursuit teams.
Organises and keeps records of decisions and actions from relevant meetings related to knowledge management.
Understands how to locate past pursuits, resumes and projects from CRM systems and libraries.
May maintain project plans for knowledge management projects.
Supports ongoing KM system maintenance activities.
Collaborate with internal partners to collect and confirm information.
Maintain high levels of customer service, providing superior interactions and experiences to our technical and functional stakeholders
Make updates to data and documents during periodic auditing and data cleansing efforts.
Process edits and make content changes using standard procedures or formats to ensure accuracy and data quality
Assist with searches and locating information to support requests for proposals (RFP/Q), pre-qualifications, questionnaires, or data on people and project information.
Monitor and respond to mailbox inquiries.
Support wider systems maintenance activities.
Escalate identified issues and concerns to the Team Lead for timely resolution.
Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
