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Reservations Agent

CAES

CAES
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Cebu City, Philippines

We are currently seeking a Reservations Agent to join our vibrant team. At RADISSON BLU CEBU, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.

  • Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.
  • Convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
  • Manage room reservations through phone, email, and online booking systems
  • Provide accurate information about room types, rates, promotions, and hotel amenities
  • Assist guests with booking modifications, cancellations, and special requests
  • Maximize room occupancy by promoting available packages and upselling when appropriate
  • Coordinate with the Front Office and Housekeeping teams to ensure room availability and guest satisfaction
  • Ensure compliance with hotel policies and procedures
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