Leadership at Select VoiceCom Can Be Tough
Working at Select VoiceCom as a Customer Service Representative had its ups and downs. The team was great, but leadership was often a struggle, especially in the call center environment.
As a Customer Service Representative, you meet some great folks here. The team atmosphere among agents is solid, which really helps with tough calls. They also offer decent health benefits for the BPO industry, which is a plus.
Leadership here often feels out of touch with floor agents. There's a lot of micromanagement, especially in the onsite call center environment in Cebu City. It's hard to get real support when you're dealing with difficult customer interactions.
Listen more to the floor agents. Less micromanagement and more empowering team leads would make a huge difference in the call center operations. Invest in leadership training too.
