WHAT ARE YOUR KEY RESPONSIBILITIES?
Achieve Sustainable Business Ambitions
- Sales performance and growth: Ensure boutique objectives achievement (turnover, clients portfolio development…)
- Strategic planning and execution: Together with the Sales Manager, co-build the boutique vision and targeted budget. Build boutique action plan to reach boutique targets. Support the implementation of the boutique business plan and action plans.
- Performance monitoring and analysis: Monitor performance and KPIs, identifying trends and opportunities for improvement.
- Market intelligence and adaptability: Follow market trends, competitor activities, and customer insights to identify growth opportunities and inform strategic decision-making.
- Maison representation and advocacy: Represent Jaeger-LeCoultre as a brand ambassador within the local community, building relationships and enhancing brand visibility through strategic partnerships and events.
- Compliance and risk management: Ensure compliance with Group’s policies & Maison’s commercial rules. Guarantee that retail procedures are respected (selling, customer services, stock management, security…). Ensure all team is aware about latest procedures and tools capabilities.
- Safety and security: Oversee the safety and security of the team, inventory, and premises, implementing and maintaining robust security protocols.
- Inventory management: Manage inventory levels, ensuring optimal stock availability while minimizing losses and discrepancies.
- Transparent communication: Provide clear vision of the boutique and transparent feedback to your management, building trust and challenging partnership.
Build a Passionnate And High Performing Team
- Inspire and motivate: Cultivate a positive and collaborative work environment that fosters team morale, passion, and productivity.
- Engagement and development: Implement strategies to enhance team engagement and motivation, fostering a culture of excellence and continuous improvement.
- Performance management and coaching: Set individual sales targets and monitor performance. Conduct regular performance reviews and provide constructive feedback. Conduct one-to-one coaching for each team member to define and commit on individual action plans.
- Scheduling and resource optimization: Organize boutique team roaster to optimize staffing levels and ensure exceptional client service. Identify and share recruitment needs to local management. Effectively integrate new team members.
- Training and expertise: Address training needs and implement training programs to enhance product knowledge, sales techniques, customer service skills, and Maison storytelling.
- Team communication and collaboration: Animate the team (prepare briefings & share information), fostering open communication and collaboration.
Cultivate Lasting Client Relationships
- Client advising: Demonstrate leadership by playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided
- Elevate the client journey: Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients. Coordinate omni-channel activities to ensure a seamless client journey.
- Client relationship management: Implement and manage CRM strategies to cultivate and expand the boutique's client database, driving repeat business and brand loyalty. Ensure proper execution of the clienteling strategy within the boutique team.
- Personalized service: Empower the team to provide personalized and attentive service, anticipating client needs and exceeding expectations.
- Customer service excellence: Ensure the team provides the best customer service-related activities, ensuring prompt and effective resolution of client inquiries and concerns. Provide support for complex customer service issues, managing escalation when needed.
WHAT ARE YOUR DRIVERS?
- Result-oriented and demanding
- Self-driven and can act in a low pace environment
- Curious
- Humble
- Passionate
- Proper sense of luxury and pay attention to details and excellence
- Passionate about creating exceptional client experiences and fostering a culture of hospitality.
- Strong team player, empathetic
- Strong organizational and problem-solving skills
WHAT DO YOU BRING TO THE TEAM?
- Proven experience in luxury retail management, preferably in the watch or jewellery industry
- Excellent leadership and team management abilities
- Excellent communication, interpersonal, and presentation skills
- Fluency in English
