About WhiteCrow
We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house research.
About our client
Our Client operates in the Financial Services Industry, with its headquarters rooted strongly in Singapore. It has its branches spread to more than 15 countries, providing employment to more than 25,000 people all over the world. They fall in the Forbes Global 2000 (2022). Their core business is to offer financial services to its clients, ranging from Investment Banking to Corporate as well as Personal Banking Services.. They are also well known for their Residential Home Loan Business.
As a Lead, Card Operations Processing Centre, you will be responsible for...
- Streamlining processes to reduce operating cost and turnaround time without compromising quality and risk.
- Conducting internal reviews / tests to ensure compliance.
- Assisting with data analysis, report findings, recommend corrective actions and preventive actions for review.
- Proactively managing and resolving customers’ and business units’ feedback and queries promptly.
- Driving operations related projects & process improvements.
- Leading and coaching staff to a high standard of performance, productivity and service quality
- Ensuring that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to.
- Ensuring that operation procedures are kept up to-date.
- Identifying opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality.
What you already have...
- 5 to 10 years of retail banking operations, especially in Credit/Debit Cards Operations
- 5 to 10 years of team management experience with a minimum size of 10.
- Able to multi-task and cope with change and diversity in a fast-paced environment
- Experience in change management projects, including successful RPA and automation implementations.
- Strong organizational and management skills with strong leadership qualities
- Strong analytical and problem-solving skills
- Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills.
- Ability to think objectively and 'think outside the box' when analyzing issues
- Ability to work under pressure.
