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Solutions Specialist (Consulting & Managed Services)

Enfrasys

3.0
2 reviews
Enfrasys
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Malaysia
Essential Duties and Responsibilities:

  • Major Incident Ownership & RCA Leadership
  • Own L3–L4 escalations, drive RCA, define preventive actions.
  • Lead incident bridges and ensure clear communication.
  • Engage Microsoft Support for complex escalations.


2. Customer Advisory, Workshops & Technology Planning

  • Conduct workshops, roadmap discussions and governance alignment sessions.
  • Present service reviews and improvement recommendations.
  • Represent technical leadership during customer engagements.


3. Vendor/Microsoft Engagement & Governance Alignment

  • Coordinate cross-vendor technical resolutions.
  • Work with Microsoft principals on solution guidance.
  • Ensure compliance with standards, governance and MS best practices.


4. Service Quality, Mentoring & Improvement

  • Mentor junior engineers and Specialist and validate their work.
  • Improve MS review readiness, service quality and operational maturity.
  • Enhance documentation, SOPs and QA processes.


Education and/or Work Experience Requirements:

  • Minimum 4 years of hands-on infrastructure, cloud implementation or managed services experience.
  • Experience in an enterprise or SI environment (Microsoft preferred).
  • Strong troubleshooting and root-cause analysis skills essential for handling escalations.
  • Good understanding of Microsoft cloud technologies, including Azure, M365, identity, networking, security and Data & AI.
  • Ability to lead technical discussions with customers, partners and delivery teams.
  • Strong analytical skills with the ability to understand complex technical problems and design effective resolutions.
  • Strong ownership, accountability and ability to work independently.
  • Excellent communication and customer engagement abilities, with proven experience handling client-facing roles.
  • Willingness to travel for short-term or long-term project assignments, reflecting the consulting lifestyle.
  • Positive attitude with a continuous learning mindset toward Microsoft technologies.
Jobs in Malaysia   »   Jobs in Petaling Jaya, Selangor, Malaysia   »   Solutions Specialist (Consulting & Managed Services)

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