Job Summary
Manage daily operations, ensure client satisfaction, coordinate co-packing/marketing activities, monitor inventory, and track KPIs.
Job Responsibilities
- Ensure that quality objectives and KPIs of the department are achieved.
- Responsible for the smooth running of daily operations and fulfilment of client requirements/expectations agreed upon for clients assigned to self and team.
- Liaise with Marketing/Trade Marketing/Client teams on co-packing activities, raise subcon PO timely and monitor/manage POS Material inventory store in the warehouse to avoid insufficient POS material for co-packing jobs.
- Work closely with Marketing/Trade Marketing/Client teams on monthly Branch Transfer and raise STO PO timely.
- Coordinate with Marketing/Trade Marketing teams and raise documents for the update/creation of material master, pricing/bonus, product hierarchy and Master Labelling List.
- Build and maintain good business relationship with internal teams and assigned client teams.
- Act as a point of contact for assigned clients for matters related to daily operations.
- Gather and report client operational results in comparison to KPIs set in service level agreements and share in monthly S&OP meeting conducted with clients.
- Undertake additional responsibilities and duties as assigned by superior from time to time.
Job Requirements
- Degree in any relevant fields.
- Minimum 2-3 years working experience in a similar role.
- Demoonstrate basic client management skills.
- Able to work under pressure/ pace environment.
- Analytical and quantitative skills.
- Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
- Appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
- Good fluency in local language and ideally in English, both written and spoken.
