Job Description
Supporting SME portfolio renewal activities while progressively building competence to transition into an RM SME role. This includes managing renewal cases, assisting with credit preparation, conducting customer visits, sourcing new business leads, and enhancing SME customer relationships to achieve business growth.
Job Responsibilities
- Renewal & Portfolio Support Responsibilities
- Assist RMs in managing triggered and renewal accounts (AA half-yearly & yearly).
- Conduct customer site visits and prepare visitation notes for renewal assessments.
- Manage uncontactable/unreachable (UC/UR) customers via calls and field visits.
- Monitor WL/SMA accounts and identify early warning signals.
- Support documentation, conditions tracking, and quality control for credit proposals.
- Ensure strict compliance with Bank’s SLA, credit guidelines, and regulatory requirements. B. RM SME Development Responsibilities
- Market and grow Digital and RSME customer acquisition.
- Conduct targeted marketing, prospecting, and networking to source new SME leads.
- Package loan facilities based on customer needs and MEAA requirements.
- Attend to customer requests and appeals within SLA.
- Promote utilization, deepen share of wallet, and cross-sell the Bank’s products.
- Participate in trade shows, exhibitions, and community engagement events.
Job Skills
- Communication
- Customer-Service
- Leadership
- Marketing
Job Requirements
Minimum Qualifications
- Bachelor’s degree in Business, Finance, Economics, Banking, or related field.
- Fresh graduates or candidates with less than 1 year of experience in sales, credit, or SME support. Skills & Competencies
- Analytical thinking with attention to detail.
- Strong communication and customer-engagement skills.
- Sales-driven with strong initiative and resilience.
- Proficient in MS Excel, Word, and PowerPoint.
