We provide payment solutions to cater to all business needs and to accept a wide range of payment methods while ensuring that all transactions are convenient, secure and efficient. Our payment platform has innovative technology with comprehensive functionalities that are both stable and easy to integrate. The Sales Admin provides administrative and operational support to the team to ensure smooth daily operations. This role handles sales documentation, merchant onboarding, reporting, customer support, and general administrative duties while coordinating closely with internal teams and merchants.
Key Responsibilities
- Prepare and manage sales paperwork, contracts, and related documentation
- Prepare and process merchant onboarding forms and supporting documents
- Create and set up merchant accounts in internal systems
- Follow up with merchants on pending or incomplete forms and required documents
- Maintain accurate sales and merchant records
- Prepare regular sales and operational reports
- Record and prepare minutes of meetings and follow up on action items
- Handle customer and merchant support queries via email, phone, or messaging platforms
- Coordinate with sales, operations, and finance teams for account activation and issue resolution
- Perform general administrative duties as required to support the sales team
Requirements
- Diploma in Business Administration, Management, or related field
- Previous experience in sales administration, admin support, or customer support is preferred
- Strong organizational and documentation skills
- Good follow-up and communication skills
- Proficient in Microsoft Office / Google Workspace especially in Microsoft Excel (data entry, basic formulas, reporting)
- Fluent in both Bahasa Malaysia and English (written and spoken)
- Able to multitask and manage deadlines effectively
- Detail-oriented, responsible, and proactive
