This role provides application support to internal users, ensuring timely resolution of system and financial application issues. You will manage incoming queries, troubleshoot problems, and escalate complex cases while maintaining high service quality.
Client Details
Our client is a reputable multinational corporation (MNC) known for its strong work culture, performance-driven environment, and focus on continuous improvement.
Description
- Provide technical and application support via inbound channels
- Troubleshoot and resolve user issues or escalate when required
- Ensure timely and accurate handling of all support requests
- Follow established processes, compliance standards, and data protection guidelines
- Maintain knowledge of systems, updates, and tools
- Meet KPIs and service quality expectations
- Contribute to process improvements and knowledge base update
Profile
- Diploma/Degree in IT or related field
- Business proficiency in Korean (min TOPIK Level 5) & English
- Min 1 year of experience in application or technical support is preferred
- Fresh grad welcomed to apply
- Strong problem-solving skills and attention to detail
- Ability to work independently with minimal supervision
- Good communication and customer service skills
- Comfortable working in a structured, KPI-driven environment
- Ability to adapt quickly to system updates and changes
Job Offer
- Monthly salary: RM 5,000 - RM 7,000
- Annual salary range: RM 60,000 - RM 84,000 (12 months)
- Exposure to a global MNC working environment
- Structured training and development opportunities
- Performance-driven culture with potential rewards and recognition
Page Group Malaysia is acting as an Employment Agency in relation to this vacancy.
