Adoption & Change Management Executive

3.0

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Malaysia

Essential Duties and Responsibilities:

Design and Conduct Office 365 training session covering various applications.
Facilitate session, address queries and prepare POE (Proof of Execution) report.
Assist new customers with onboarding and provide ongoing guidance
Develop adoption plans to ensure successful implementation across the organization
Create comprehensive training materials, including guides, videos and communication tools
Monitor and report adoption progress, suggesting areas of improvement
Stay updates on Office 365 updates and incorporate them into training
Provide valuable feedback to the internal team and assist with technical troubleshooting

Education and/or Work Experience Requirements:

Bachelor's Degree in IT, Computer Science, or Software Engineering required
Minimum 1 year of experience in customer success, account management, or related field
Strong communication and interpersonal skills for building customer and internal relationships
Excellent problem-solving skills to address customer challenges effectively
Proficiency in data analysis, identifying trends, and finding improvement opportunities
Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure

Jobs in Malaysia » Jobs in Petaling Jaya, Selangor, Malaysia » Adoption & Change Management Executive

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