About The Role
- Optimise customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customers issues and follow problems through to resolution.
- Establish a clear mission and initiate strategies focused on that mission.
- Set-up service procedures, policies and standards.
- Keep accurate records and document customer service actions and discussions.
- Analyse statistics and compile accurate reports.
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
- Keep in touch of industry's developments and apply best practices to areas of improvement.
- Maintain resources and utilise assets to achieve qualitative and quantitative targets.
- Adhere to and manage the approved budget.
- Maintain an orderly workflow according to priorities.
- Perform all other tasks assigned by the Manager.
Requirements
- Proven working experience as a customer service assistant, retail or assistant manager.
- Experience in providing customer service support.
- Exemplary knowledge of management methods and techniques.
- Excel in English.
- Working knowledge of customer service software, databases and tools.
- Awareness of industry's latest technology trends and applications.
- Ability to think strategically and to lead.
- Excellent client-facing and communication skills.
- Advanced troubleshooting and multi-tasking skills.
- Customer service orientation.
- Possess at least a Bachelor's Degree in Business Administration or related field.
About The Company
Here at Tao Bin, we are problem-solvers, team players and innovators. Guided by our core values, we’re proud to offer a collaborative culture
where you are empowered to share
ideas and own your work.
Together, we create a lifestyle that helps people and companies incorporate technology in
their daily routine. People are at
the heart of what we do.
We care about our employees and we believe diverse cultural perspectives encourage new ways of thinking and drive our innovation.
