Position
Assistant Manager, Engineering Operation
Job Description
Principal Accountabilities
- Organises team activities and interfaces with other teams to ensure operational services to customers and business team met internal & external customer services levels and operational KPIs.
- Implements service and team strategy plans and goals in collaboration with other teams/customers.
- Coaching & training of team
- Review business performance metrics, provides governance and resolution support
- Implement and drive documentation and reporting of key metrics and results
Job Complexity
- Coordinates and supervises the daily activities of business or technical support or production team
- Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
- Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager
- Typically does not spend more than 20% of time performing the work supervised
- Accountable for the results of medium-sized routine support or production operations teams
- Solves problems based on practice and precedent
- Trains team members and provides input to employee performance evaluations
Experience / Education
Typically requires a 4 year degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.
Location:
CN-Shenzhen, China (Upper Hills, Huang Gang Rd)
Time Type
Full time
Job Category
Business Support
