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Why This Role Matters
A power-house of growth-stage technology organisation is strengthening its leadership bench with the appointment of a seasoned Commercial Leader who can strenghten their Sales and Customer Engagement to lead relationships with a select group of strategic enterprise customers.
This role partners closely with senior leadership to ensure healthy business development, customer engagement, commercial outcomes, and delivery execution are aligned to the organisation's broader growth strategy. The position plays a key role in shaping long-term partnerships, driving customer value at scale, and supporting sustainable expansion across multiple markets.
The successful leader will combine strategic thinking with hands-on business development, sales execution, operating across customer engagement, internal alignment, and commercial governance in a dynamic, fast-evolving technology environment.
Key Responsibilities
* Own senior-level engagement across a portfolio of strategic enterprise customers
* Build trusted relationships with executive stakeholders, acting as a long-term partner to customer leadership teams
* Lead structured conversations around customer objectives, solution adoption, performance outcomes, and expansion opportunities
* Coordinate cross-functional teams to ensure consistent, high-quality customer experiences across the lifecycle
* Act as a senior escalation point for complex customer matters, driving resolution through collaboration rather than hierarchy
* Provide leadership oversight for high-impact customer initiatives involving multiple internal and external stakeholders
* Establish and continuously improve customer engagement and governance frameworks that support scale and consistency
* Partner with commercial teams on renewals, expansions, and strategic agreements where appropriate
* Represent the organisation in selected customer forums, executive briefings, and industry engagements
* Capture customer insights and translate them into actionable input for product, platform, and go-to-market teams
* Promote a culture of accountability, customer advocacy, and operational excellence across teams
What We're Looking For
* Bachelor's degree required; postgraduate qualification advantageous
* 15+ years of experience in enterprise technology, digital platforms, or scaled software organisations, including leadership roles in customer-facing functions
* Demonstrated ability to engage and influence senior stakeholders across complex organisations
* Experience operating within matrixed, cross-functional environments across multiple geographies
* Strong commercial awareness, with exposure to enterprise agreements, renewals, and long-term customer relationships
* Executive presence with the ability to communicate complex ideas in a clear, pragmatic, and business-focused manner
Why Apply
* Opportunity to shape enterprise customer engagement at scale within a growing technology organisation
* High-visibility leadership role with influence across product, commercial, and delivery teams
* Exposure to complex, strategic customers across multiple markets
