Specialist, Booking Fulfilment

2.9

Job Type   /   Job Level

Full-time   /   Others/Any

Company Location

Malaysia

What You’ll Do

Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
Identifies and escalates difficult and complex issues to senior team members
Maintains a positive, empathetic and professional attitude towards customers and merchants
Liaises with internal departments and external merchants to fulfil booking amendments and refunds
Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's system
Keeps updated with company procedures and processes
Shares merchant feedback with relevant departments for further improvements

What You’ll Need

Preferably Diploma qualification and above'
Fresh graduates are encouraged to apply
Proficient in either Chinese Mandarin or English (both verbal and written) or both (for Chinese Mandarin you will be handling merchants from China)
Previous experience in customer service is an added advantage
Able to work shifts (including weekends, public holidays)
Possess a problem-solving mindset to proactively find solutions for booking-related issues
Strong written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders
Good team player to work collaboratively in a team environment
Keen attention to detail in completing tasks accurately and thoroughly

Jobs in Malaysia » Jobs in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia » Specialist, Booking Fulfilment

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