Operations Client Partner

NielsenIQ’s Operations Client Partner takes data from retailers and transforms it into weekly deliverables that provide our clients with sales and distribution insights. We’re a fun, smart team full of curious minds who are constantly learning from each other and from our clients. We’re a global company operating in 100+ markets, which means your career could go anywhere.

We put our clients at the centre of what we do, underpinned by NielsenIQ’s values of Integrity, Responsibility, and Passion. We work hard, and everyone contributes to a team-oriented environment of learning and fun. NielsenIQ also places great importance on giving back to the community. In fact, we take a day out of the office every year to contribute to community initiatives and provide opportunities to get involved in company programs that promote social good, social outings, as well as personal health and wellbeing.

Within Operations, your role is to support the needs of our clients in various ways, from answering queries to translating client needs into technical specifications and then working with stakeholders to ensure timely and accurate deliveries.

Acts as front and face for the operations team, both internally towards our Client Services team and directly with Clients: 

• Acts as front-facing point of contact for client queries related to operational deliveries 

• Initial analysis of client requests and raises tickets brought by Clients or Client Services through the appropriate channel 

• Proactively manages communication with client/client services team around potential delays, risk to delivery and impact of changes to client deliverables 

• Manage client expectations regarding operational technical possibilities around our product offerings and data quality 

• Communicate operational improvement initiatives in a clear and understandable manner to internal stakeholders and your clients 

Responsible to lead and drive the operational design, solutioning and delivery of client requests: 

• Capture client requirements around client delivery setups and adaptations, interpreting the client's needs and working with different stakeholders to provide the best solution 

• Responsible for acquiring information on feasibility/ timelines/ costing for changes/customizations for new setups and change requests 

• Investigates / problem solves to resolve issues/discrepancies and escalates to the appropriate team where required 

• Monitor clients' tickets and take appropriate actions to ensure on time and on quality execution, as well as prompt escalation/communication if potential issues arise 

• Ensures delivery of changed/new client deliveries as per agreed criterias. This may require the execution of a final quality check/validation prior to delivery. 

• Setup and maintain your client's delivery specifications using the Change Order Forms 

• "Advocate" of clients to constantly improve our technical solutions by critically questioning existing solutions and processes in order to meet our competitive position as market leader 

• Build knowledge to become Knowledge Champion as per Client Allocation sheet 

• Support/Execute on Business as Usual Administration and Project Tasks