AWS: Tough for WFH in technical support roles
Being a Cloud Support Engineer at AWS in Dallas can be really demanding. The work itself is interesting, dealing with critical AWS infrastructure, but don't expect much work-from-home flexibility, especially in my role.
You learn a ton, fast, especially about various cloud computing services. There's good career growth if you stick it out and are willing to pivot. The pay and benefits are solid for a big tech company.
Work flexibility is a huge challenge, especially for onsite technical support roles. We're expected to be in the Dallas office for most shifts, and the on-call rotations are intense, often affecting work-life balance.
Management needs to seriously re-evaluate work-from-home policies for Cloud Support Engineers. More remote options or hybrid models would significantly improve morale and retention, especially with so much competition in cloud computing.