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Overall employee rating

2.9
Based on 22 reviews
5
4
3
2
1
Detail Ratings
Work life balance
3.0
Career Growth
3.0
Work flexibility
3.0
Job Security
4.0
Pay and benefits
3.0
Leadership
3.0
Company Culture
3.0
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Technical Account Manager
2.7
12 July 2026

Work-Life Balance Can Be a Real Grind Here

It's a stable company in the cybersecurity industry with good pay for roles like Technical Account Manager, but be prepared for a challenging work-life balance, especially with high demands and long hours.


Pros

The compensation for Technical Account Manager roles in this big tech company is pretty solid, especially if you're in the San Carlos, CA office. Benefits package is decent, too. You get to work on critical cybersecurity projects which can be interesting.


Cons

Work-life balance here is a constant struggle, frankly. As a Technical Account Manager, you're always on call, and it's not uncommon to put in 50-60 hour weeks. There's pressure to respond to customer issues even on weekends, which really impacts personal time. Forget about true work flexibility.


Advice to Management

Management needs to address the long hours and on-call expectations for Technical Account Managers. Better staffing or clearer boundaries for client communication would improve employee well-being and reduce burnout. Invest in more resources for the cybersecurity team.


Ratings by topic
2.0
Work life balance
3.0
Career Growth
2.0
Work flexibility
3.0
Job Security
4.0
Pay and benefits
2.0
Leadership
3.0
Company Culture

Similar reviews
Cybersecurity Analyst
3.0
30 April 2026
Pay's Alright, Benefits Need a Refresh
Pros: The base salary for a Cybersecurity Analyst is decent, especially for someone starting out. Job security is good, and it's a stable company in the network security space. I've always had my check on time.
Cons: Compared to other big tech players, the compensation isn't top-tier. Benefits like healthcare are okay, but don't feel super modern or competitive in San Carlos, CA. There's not much negotiation room on salary, which is tough.
Advice to Management: Management should really look at market rates for compensation, especially for technical roles. Update the benefits package to compete with other big tech companies.
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Technical Support Engineer
2.7
29 April 2026
Work-Life Balance Can Be a Struggle Here
Pros: The team you work with is generally pretty solid. You can definitely learn a lot about cybersecurity here, which is great for career development. It's a big tech company, so there are resources.
Cons: For Technical Support Engineer roles, the hours are often long. On-call rotations can really mess up your personal time. Finding good work-life balance in the San Carlos office is tough.
Advice to Management: Management needs to address staffing issues, especially in support. Set more realistic expectations for employee availability and empower teams to manage their workload better to prevent burnout.
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Software Engineer
3.1
28 April 2026
Pay is Solid, Benefits Could Be Better
Pros: As a Software Engineer, my base salary was pretty competitive for the cybersecurity industry in the San Carlos, CA office. The medical benefits are actually quite good, which is a big plus.
Cons: The bonus structure isn't very generous compared to other big tech firms. Also, the 401k match is just okay, and annual raises don't really keep pace with inflation for many roles.
Advice to Management: Look into making the bonus structure more rewarding and consider boosting the 401k match to compete better with other companies in the big tech space.
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