KEY RESPONSIBILITIES
Operations
- Supervise and coordinate daily bar operations to ensure smooth and efficient service in line with Accor and brand standards.
- Ensure beverages are prepared and served according to standard recipes, presentation and quality expectations.
- Monitor service flow and support the team during peak periods to maintain excellent guest experience.
- Maintain cleanliness, hygiene and organization of the bar, storage and service areas at all times.
- Ensure compliance with HACCP, food safety, sanitation and responsible alcohol service regulations.
- Conduct daily briefings, assign duties and monitor team performance during shifts.
- Handle guest feedback, concerns and service recovery promptly and professionally.
- Ensure proper opening and closing procedures of the bar are followed.
- Support implementation of promotions, upselling and revenue-driving initiatives.
Other Responsibilities
- Monitor inventory levels, stock rotation, requisitions and minimize wastage.
- Assist with stock takes, cost control and beverage inventory reporting.
- Maintain bar equipment and ensure proper usage and regular maintenance.
- Train, coach and motivate team members to uphold service and brand standards.
- Ensure team grooming and uniform standards are consistently maintained.
- Work closely with other departments to ensure smooth and seamless service delivery.
- Assist in scheduling, shift planning and administrative reporting as required.
- Perform other reasonable duties assigned by the assigned by the Management.
