Requirements
Description and Requirements
Responsibilities:
- Hands-on for setup and management of vendors for card access, CCTV, mechanical, and electrical infrastructure.
- Oversee day-to-day operations of the facility, ensuring a safe, secure, and well-maintained working environment.
- Custodial service coordination with the cleaning service and security regarding daily operations.
- Identify opportunities for cost savings and efficiency improvements.
- Ensure compliance with health and safety regulations and standards.
- Implement a preventive maintenance program for all equipment and systems.
- Maintain accurate records of facility-related activities, expenses, and compliance documentation.
- Maintaining a proper filing system and ensuring that all staff have easy access to it.
- Keeping records of office assets (workstation labels, desktop/laptop labels, etc.)
- Maintain emergency response plans, including fire drills and evacuation procedures.
- Coordinate with project teams and contractors to ensure timely and successful project completion.
- Generate reports for management on facility performance and initiatives.
- Any other relevant responsibilities and duties as requested by the GA Manager.
Key Skills and Experience:
- Bachelor’s degree in Facility Management, Project Management, or a related technical field (Electrical or Mechanical Engineering preferred)
- Prior experience in the built environment (MEPF - Mechanical, Electrical, Plumbing, and Facilities) and security access management or relevant field, with a minimum of 2 years.
- Experience in managing business continuity and disaster recovery processes.
- Proven experience in facility management, preferably in a BPO or corporate environment.
- Familiarity with environmental sustainability practices.
- Familiarity with local built environment regulations.
- Able to operate advanced MS Office, especially MS Excel.
- Have experience working in a fast-paced & growing company environment.
- Exceptional analytical and problem-solving abilities.
- Must be good in spoken and written English (English B1 - Required)
- Strong verbal as well as non-verbal communication skills.
- Time management and organizational skills.
Additional Job Description
The Facilities Officer is tasked with overseeing the day-to-day operations of the facility, which includes vendor management for access control and infrastructure, implementing preventive maintenance, and ensuring compliance with safety and health regulations.
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
