Application Support L1

Job Type   /   Job Level

Full-time   /   Fresh/Entry Level

Company Location

Indonesia

Utilizing the application to fulfill the assigned task as per customer requirements
Monitor application health and performance using available monitoring tools
Receive and record incidents and service requests from users through ticketing systems or other communication channels
Identify and escalate complex incidents to L2 or L3 support teams according to escalation procedure
Record all incidents, service requests, and actions taken in the ticketing system
Provide clear and timely communication to users regarding incident and service request status
Perform routine maintenance according to scheduled tasks; perform health checks on servers and applications.
Available 24/7 (Shifting schedule) and on call duties as well as to work off hours and also on-customer site and able to work with a team

Minimum Qualifications

Minimum 1 year of experience in application support or IT operations roles. (Possible also for Fresh Graduate)
Diploma degree or Bachelor degree in Information Technology, Computer Science, Computer Engineering, Information Systems
Basic Knowledge on Operating Systems (Linux and Windows)
Basic Skills on Linux Command and Shell
Basic Skills on Computer Network (routing, subnetting)
Basic Skills on Operating Desktop Application (Windows & Linux)
Basic Skills on Operating Web Application
Basic Skills on Database (RDBMS), SQL Command, and DB GUI Tools (e.g: DBeaver, pgAdmin)
Familiar with Ticketing System for Issue / Problem
Familiar with MS Office and its sub-products
Basic Knowledge on ITIL Framework would be a plus
Willing to Work From Office : Jakarta Selatan
Have a good communication, and time management skills
Good analytical and problem solving skills
Eager to learn and able to adapt of company culture

Jobs in Indonesia » Jobs in Jakarta, Jakarta, Indonesia » Application Support L1

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