Our client is a pre-opening ultra-luxury wellness property in Central Bali. They are seeking a hands-on and guest-focused Hotel Manager to oversee daily operations across all departments, lead the guest experience, and support the successful launch of the property.
Requirements:
- Minimum 8 years of experience in luxury hospitality, with at least 2 years in a senior leadership role such as Hotel Manager, EAM, or equivalent
- Proven background in ultra-luxury or high-end boutique hospitality environments
- Strong operational expertise across Rooms Division, including Front Office, Housekeeping, and Guest Experience
- Hands-on Food & Beverage experience, including restaurant operations, in-villa dining, service flow, menu engineering, and cost awareness
- Understanding of wellness and spa operations, including scheduling, guest flow, and guest experience
- Proven ability to independently oversee daily hotel operations and lead multiple departments
- Strong understanding of guest journey execution, personalization, and service recovery
- Experience leading, mentoring, recruiting, and training teams in a luxury hospitality environment
- Strong financial awareness, including labour efficiency, cost control, and departmental P&L basics
- Familiarity with hotel systems and PMS, particularly Cloudbeds, as well as guest communication and scheduling tools
- Pre-opening experience in a hotel or resort environment is highly preferred
- Strong leadership, communication, organisational, and decision-making skills
- Emotionally intelligent, guest-focused, calm under pressure, and solution-oriented
- Warm, grounded, and aligned with a wellness-oriented, relaxed-luxury environment
Key Responsibilities:
- Oversee the day-to-day operations of all hotel departments, including Rooms Division, Food & Beverage, and Wellness & Spa
- Ensure consistent implementation of service standards, SOPs, and operational procedures across the property
- Lead daily briefings and maintain alignment and communication between departments
- Act as the primary operational leader in the absence of the General Manager
- Manage and enhance the full guest journey, from pre-arrival through post-departure
- Deliver exceptional, intuitive, and personalised guest experiences while handling service recovery when required
- Supervise restaurant and in-villa dining operations, ensuring quality, consistency, and smooth service delivery
- Collaborate with culinary and wellness teams to maintain high standards across all guest touchpoints
- Lead, mentor, and develop teams while fostering a culture of care, accountability, and excellence
- Support recruitment, onboarding, training, and team development initiatives
- Monitor departmental performance, labour efficiency, and cost control, particularly within Food & Beverage
- Work closely with senior leadership and revenue teams to balance operational excellence with financial performance
- Ensure accurate reporting, scheduling, and communication through hotel systems and operational tools
- Support the setup and implementation of systems, processes, and SOPs, particularly in a pre-opening environment
