3PL Vendor Relationship Senior Officer

Job Title

Warehouse Express Delivery Senior Officer

Job ID

GDN.OPS.D25.U89.S1267.P368.GDN-6

Job Level

6

Company

PT Global Digital Niaga Tbk

Division

Operations

Department

Supply Chain

Unit

Logistics

Sub-unit 1

Domestic Transportation & Case Management

Job Summary

As a Warehouse Express Delivery Senior Officer, you will be responsible for improving warehouse delivery efficiency by analyzing data, managing providers, and implementing solutions to optimize operations.

Responsibilities

Analyze massive amounts of data, evaluate the logistic providers performances, and has initiatives to conduct more in-depth analysis and find targeted solutions to potential problems and amplify great customer delivery experiences.

Initiate and lead regular meeting with logistic providers, sellers and internal team to evaluate third parties performance in order to improve the speed of merchant-fulfilled time, reduce customer complaints, and amplify great customer delivery experiences. OR Arrange transportation requirement and logistic providers schedule to optimize support warehouse operation and streamline the transshipment line haul activities in Warehouse and between fulfillment site.

Formulate the necessary dashboard or reports associated with the order monitoring process and responsible to make decisions and take actions on the daily execution to meet or exceed customer delivery expectations.

Escalate, negotiate, and work cross-functionally with Warehouse, Trade Partnership, Customer Service, Product Management and other internal team on the day-to-day execution of operation activities, projects and initiatives.

Engage in the development, determination, and implementation of new business strategies, work processes and system/technology requirements.

Implement of operational standards (SOP) and lead time (SLA) and maintain unit KPIs whilst escalating any customer experience risks and reporting any SLA failure risks or deviation from standard procedures to upper management.

Routinely work and handle on issues, inquiries or complaints that impact large number of customers, driving root cause, and have the problem-solving capability to provide customer resolutions.

Recommend and determine the right strategy to manage logistic capacity (volume, coverage area) by oversee the strength of each logistic providers.

Looking for ways to continuously optimize processes by involve in numerous improvement projects (ex. Kaizen) to cultivate operation effectivity and efficiency.

Authority

Perform other responsibilities assigned by supervisor.

Proactively drive customer experience and operational excellence by doing quality initiatives and process change initiatives.

Review, evaluate, and propose to update Standard Operational Procedure (SOP) and SLA to manage fulfilment - delivery and operation processes.

Monitor and respond to quality/performance statistics and challenges with appropriate action plans and recommend strategies for improved business results.

Authorize the problem solving, issue-resolution and take part in decision making in a deadline-driven work environment.

Education

Minimum bachelor's degree with minimum GPA of 3.00 out of 4.00

Years Of Experience

3-4

Technical Skill

Transportation Management

Distribution & Logistics Management

Reconciliations

Transportation Management System

Additional Requirement

Analytical Skill

Managerial Competency

Execution

Judgment & Decision Making

Coaching

Delegation & Empowerment

Profitability Focus

Functional Competency

Monitoring & Evaluating

Building Partnership

Continuous Improvement

Core Competency

Customer First

Act Fast & Practical

Be The Solution

Continuous Improvement