🚀 Job Opportunity: Client Success Consultant at Playlog
About Playlog
Playlog is transforming the way brands, agencies, and media owners make marketing decisions through data. Through our platform, customers gain access to media measurement, competitor intelligence, billboard performance analytics, and actionable insights that help them better understand campaign performance and optimize their marketing investments.
As a
Customer Success Consultant, you'll own the customer journey after a deal is closed. This role goes beyond customer relationship management—you'll ensure customers successfully adopt Playlog, maximize the value of their subscription, and continuously generate meaningful business outcomes from our platform.
You'll work at the intersection of Business Development, Product, Engineering, Product Operations, and Data, turning complex analytics into actionable business recommendations while ensuring every customer receives the right level of service based on their subscription.
🌟 What You’ll Do
- Customer Onboarding & Implementation — Lead customer onboarding from contract signing through successful implementation. Coordinate with Product, Engineering, Product Operations, and Data teams to ensure customers are successfully onboarded, trained, and equipped to maximize the value of Playlog from day one.
- Customer Relationship Management — Become the primary point of contact throughout the customer's lifecycle. Build trusted relationships, understand customer business objectives, monitor account health, drive product adoption, and proactively identify opportunities to improve customer satisfaction and long-term retention.
- Business Reviews & Insights — Own the preparation and delivery of Weekly Business Reviews (WBR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR). Develop executive-ready presentation decks by translating campaign performance, audience measurement, competitor intelligence, and platform analytics into clear business narratives. Identify trends, uncover opportunities, and provide strategic recommendations that help customers make better marketing decisions—not just present dashboards.
- Service Delivery Management — Ensure customers receive services according to their subscribed package and agreed scope of work. Clearly communicate service deliverables, reporting cadence, and support coverage during onboarding. Evaluate customer requests against subscription entitlements, manage customer expectations professionally, and collaborate with Business Development when additional services, customization, or subscription upgrades are required.
- Customer Support Coordination — Own customer issues from end to end by coordinating with Product, Engineering, and internal stakeholders. Ensure timely issue resolution, provide proactive updates, and continuously improve the customer experience through effective communication and follow-up.
- Cross-functional Collaboration — Gather customer feedback and product enhancement requests, partnering closely with Product, Engineering, Product Operations, and Data teams to improve Playlog's products and customer experience. Support Business Development during renewals by providing customer health insights, product adoption updates, and customer feedback.
✅ What We’re Looking For
- Minimum 3 years of experience in Customer Success, Account Management, Client Services, Consulting, Digital Marketing, Media Agency, AdTech, MarTech, SaaS, Business Intelligence, Market Research, or related industries.
- Experience managing B2B customers and building long-term client relationships.
- Strong analytical mindset with the ability to interpret data, identify trends, and translate complex analytics into actionable business recommendations.
- Excellent storytelling and presentation skills, with experience developing executive-level presentation decks (PowerPoint or Google Slides) and delivering business reviews to customers.
- Comfortable interpreting campaign performance, audience measurement, campaign analytics, or business intelligence data.
- Strong project coordination skills with the ability to manage multiple customers and stakeholders simultaneously.
- Customer-centric with a strong sense of ownership, accountability, and attention to detail.
- Able to balance customer satisfaction while maintaining agreed service scope and operational efficiency.
- Strong communication and stakeholder management skills, with the ability to collaborate effectively across Business Development, Product, Engineering, Product Operations, and Data teams.
- Proficient in Microsoft Excel and Microsoft PowerPoint.
- Experience with data visualization tools such as Power BI, Tableau, or Looker Studio is an advantage.
- Professional proficiency in Bahasa Indonesia and English.
🎁
What We Offer
- Flexibility with our hybrid working setup
- Private insurance to keep you covered
- Training budget & laptop ownership program to boost your productivity & growth
- Competitive compensation package with yearly bonus
- Flexible & anniversary leaves to support work-life balance and celebrate milestones
Apply now and be part of an innovative, supportive, and collaborative team at StickEarn! 🚀
- Only shortlisted candidates will be contacted.
