Industry: Retail Health and Personal Care Products
Responsibilities
Job Description
Customer Interaction: Provide real-time assistance to customers via live chat, addressing inquiries related to product information, order status, returns, and other general concerns.
Order Processing: Assist Customers with order placement, tracking, and cancellations.
Problem Resolution: Identify and troubleshoot customer issues, escalating complex cases to higher-level support when necessary.
Product Knowledge: Maintain up-to-date knowledge of our product range to offer accurate information and recommendations to customers.
Customer Satisfaction: Ensure high levels of customer satisfaction by providing friendly, empathetic, and efficient service.
Documentation: Accurately document customer interactions and follow up as needed to ensure resolution.
Customer Education: Educate Customers on product features, promotions, and usage. Also, provide guidance on self-service options and resources.
Feedback Collection: Gather and report customer feedback to contribute to continuous improvement in service and product offerings.
Qualifications
Education: Bachelor's degrees in any major.
Experience: 1-2 years of experience in a customer service role, specifically handling live chat support.
Skills: Excellent written communication skills, ability to multitask, strong problem-solving skills, and a customer-centric mindset.
Knowledge: Familiarity with beauty products and industry trends is a plus.
Tools: Proficiency in using live chat software and CRM systems is a plus.
Language: Able to use english for professional use (written & spoken).
Willing to follow shifting working setting and full WFO.
