Oversee daily e-commerce operations, ensuring that all processes run smoothly, efficiently, and meet business goals
Develop and implement standard operating procedures (SOPs) for e-commerce processes to improve efficiency
Working closely with procurement team to monitor product stock and forecast demand to ensure products are available without overstocking
Ensure that customer orders are processed accurately and delivered on time
Manage and troubleshoot any operational issues related to order processing, such as refunds, delays, or delivery issues
Oversee customer service operations, ensuring that inquiries and complaints are handled promptly and professionally
Track and analyze key performance indicators (KPIs) related to e-commerce operations (e.g., SLA delivery, order accuracy, response time, etc.) and identify areas for operational improvement and develop action plans to enhance efficiency
Requirement
Proven experience in managing e-commerce operations with min. 4 years experience
Preferable from FMCG / retail company
Strong attention to detail
Ability to adapt to a fast-paced and evolving e-commerce environment
Experience in leading and managing a team, with strong leadership and interpersonal skills
Excellent problem-solving skills, with the ability to troubleshoot and resolve operational issues quickly
Ability to interpret data, identify trends, and make data-driven decisions to optimize operations.
Strong organizational and project management skills, with experience in coordinating multiple projects simultaneously
