Lead, mentor, and manage the Event Sales and Services teams, including recruitment, onboarding, performance management, and professional development
Build a motivated, cohesive, and service‑focused team through coaching and ongoing training
Develop and implement strategies to achieve or exceed catering revenue goals through effective forecasting, budgeting, and yield management
Maximize profitability through strategic evaluation of business opportunities, optimal function space utilization, and careful management of catering mix and room rental revenue.
Collaborate with the Director of Sales & Marketing on annual business planning, budgeting, performance metrics, and targeted marketing initiatives
Identify market trends, competitive insights, and client feedback to adjust sales approaches and maintain a strong competitive position
Build and maintain strong client relationships from inquiry through post‑event follow‑up, ensuring personalized luxury service and encouraging repeat and referral business
Conduct site inspections, client meetings, and sales presentations as needed
Ensure the timely creation and accurate distribution of event orders, conference agendas, contracts, and detailed event resumes
Ensure function rooms and event spaces are maintained to luxury standards and prepared for all meetings and events
Partner closely with Culinary and Operations to design customized menus and elevated event solutions
Develop, implement, and uphold departmental SOPs, ensuring seamless communication between sales and operations teams
Participate in key hotel meetings and represent the Events & Catering department within the hotel and local community
Collaborate with Marketing on targeted promotions, campaigns, and brand‑building initiatives for catering and group business
Prepare and manage departmental budgets, forecasts, and reporting
Support broader hotel initiatives and assist in overall management responsibilities
Ensure compliance with hotel standards, policies, and procedures
