Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
The Chief Operating Officer (COO) is a core member of the Wealth Executive Leadership Team, accountable for the end-to-end operating model, execution discipline, and operational resilience of the business.
Role Purpose
The COO is responsible for ensuring that the Wealth business operates with scale, control, and premium service quality in a highly regulated, capital-intensive environment.
The role focuses exclusively on operations, governance, and execution, partnering closely with the CEO and senior leaders to deliver strong client outcomes, regulatory readiness, and sustainable business performance.
Key Accountabilities
- Lead end-to-end operations across Wealth businesses, including underwriting, onboarding, policy administration, servicing, and operational governance.
- Design and continuously improve a scalable operating model aligned to bespoke HNW client needs and Bermuda regulatory requirements.
- Drive operational excellence through performance management, process optimisation, and continuous improvement.
- Ensure strong first line of defence controls, operational risk management, and audit readiness.
- Partner with Finance, Risk, Legal, and Compliance to ensure operations are capital-efficient and regulator-ready.
- Provide clear, data-driven operational insights to the Executive Committee and Board.
Customer & Broker Experience
- Champion a premium, client-centric service model for HNW and UHNW clients.
- Ensure operational processes support differentiated client and broker experience.
- Partner with Distribution and Product teams to support growth and retention through service excellence.
Risk, Compliance & Regulatory Management
- Maintain strong operational risk, CDD, AML, and governance frameworks in line with BMA and Group standards.
- Lead regulatory reviews, audits, and remediation activities.
- Ensure operational resilience and business continuity planning.
People Leadership
- Build and lead high-performing operations teams across Bermuda and HNW businesses.
- Develop leadership capability and succession pipelines.
- Drive engagement, accountability, and a culture of continuous improvement.
Success Measures
- Operational efficiency, scalability, and resilience
- Client and broker satisfaction
- Regulatory and audit outcomes
- Cost discipline and productivity improvements
- Strength of leadership bench and talent development
Candidate Profile
The successful candidate will bring deep operational leadership experience within insurance, reinsurance, wealth management, or similarly regulated financial services environments.
They will demonstrate credibility with senior leaders, regulators, and external stakeholders, combined with a strong execution mindset.
- Senior operations leadership experience in regulated financial services
- Strong understanding of HNW / UHNW business models and/or Bermuda-based insurance structures
- Proven track record of operational transformation and process improvement
- Strong governance, risk, and regulatory management capability
- Excellent stakeholder management and people leadership skills
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
