Elevate the passenger experience, drive service excellence, and ensure smooth operations. If you’re passionate about leadership and delivering top-tier service, join us in setting the gold standard in aviation hospitality!
Tasks
What you will do:
- Ensure smooth customer contract fulfillment and expert consulting on materials/customer management
- Advise customers on solutions and maintain strong relationships
- Oversee customer interface per agreements and KPIs
- Drive revenue growth through cross- and up-selling
- Manage complaints and feedback in LHT’s Quality System
- Lead performance reviews with customers/internal teams
- Act as key user for projects; support and train staff
- Coordinate with stakeholders for timely service
- Use IT systems (SAP, E-bat, MAX-LRU)
- Independently manage customer communications
- Provide onsite support and handle other duties
We kindly request that all applicants submit a CV/Resume with their application for this position. Thank you!
Requirements
The ideal candidate should meet the following requirements:
- University degree, preferably in Engineering, Business or related
- Experience in customer relations/ client serving role, ideally in technical customer service/ sales or material Management in the field of aviation maintenance, repair and overhaul (MRO) or similar technical services
- Excellent English; German is advantageous
- Strong intercultural skills and knowledge of Asian cultures
- Excellent customer service skills with customer-oriented attitude, and a strong ability to build close relationships with customers
- Problem-solver who thrives on challenges and personal growth
- Willing to travel to Germany and extensively across Asia
