Organization- Hyatt Centric Victoria Harbour, Hong Kong
Summary
Under the direction of the F&B Operations Manager, the Service Associate is responsible for mise-en-place, service, cashiering and maximization of guest satisfaction in the outlet
Ensure compliance with service standards specific to Chinese Cuisine
Handle guest inquiries and complaints effectively
Take orders and serve food and beverages
Ensure cleanliness and organization of the dining area
Practice economy of food, beverage, paper supplies, electricity and water (practice recycling whenever possible)
Check inventory in sections appointed for daily requisition
Provide menu recommendations and answer guest questions & enquiries
Assign seats, take orders and recommend dishes and beverages
Perform any duties assigned by the Management Team deemed necessary
Qualifications
Strong communication and interpersonal skills
Ability to work in a fast-paced environment
Ability to multitask and prioritize effectively
Proficiency in both spoken and written English and Chinese
Able to work independently
Pleasant, service-oriented and outgoing personality
Able to work under pressure, in a dynamic and fast-paced environment
